Customer Service Hours: 
9AM to 6PM Eastern Time. If you send a note outside of business hours, we will respond within the next business day.

How many days do I have to make a return?

Once you receive a return-eligible item, you have 30 days to submit a return request and ship your item to us.

How will I be refunded for my return?

We issue refunds for returns in the form of store credit that’s applied directly to your account on ALLoveus.com — but not to original methods of payment, such as PayPal or Visa. The main reason we do this is to protect the donation portion of your purchase that is dedicated to our non-profit partners. Additionally, in order to receive store credit, all returned items must be unused, unaltered, and in original packaging with tags attached. Be sure to include any warranty cards and accessories, if applicable. Apparel must also be unworn and unwashed.

Which items are NOT eligible for return?

To determine return eligibility, check the item’s product details page or your order history page.

What if my item was damaged or defective, or I received the wrong item?

We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please contact Customer Service at service@alloveus.com so we can try to make things right.

What are your return fees?

For single-item returns, the fee is $4.95. For returns of two to five items, the total fee is $8.95. An additional $8.95 will be deducted if you make a return of six items or more, continuing in increments of five - plus shipping. These fees include handling fees include labor and material costs, packaging and restocking fees, and may exceed the actual cost paid by A Labor of Love to its carrier to send the item(s) back to A Labor of Love. You’ll see your estimated store credit total, minus the shipping & handling fees, before you submit your return online.

Do you accept returns outside of the US?

Returns are available to US members only for products shipped within the US.

Do I need to buy a box from USPS?

No. You can use whatever packaging that is sturdy and works for your items.

When will my store credit be available?

Your store credit will be available approximately five business days after your return is received and processed.

Can I return a gift?

Please contact Customer Service for more information: service@alloveus.com

How do I use my store credit?

Any store credits on your account are typically applied automatically during checkout, but cannot be used with PayPal express checkout. Please contact Customer Service at service@alloveus.com before placing your order if you are unsure how to use your store credit.